Refund & Exchange Policy

Warranty and Returns

  1. I bought a product from Emax and I found that it is not working properly? What next?
    We will accept return of the item within 7 days of your purchase if the item is not working or is found defective. If the product is found to be defective after 7 days from date of purchase, visit our service center you may call customer care at 800-Emax(3629) you can visit any of our stores to return the product.
  2. What is your return/cancellation policy?

    To return an item you ordered:

    1. Go to the Returns Support Centre and click Return items.
    2. Find the order you want to return. Select the item(s) you want to return.
    3. Select an option from the Reason for return menu, and then add any additional information in the Comments box. Click on Continue.
    4. Select your preferred return shipping method. You can choose from Self-Return or Emax pick up (subject to availability based on your location). Click on Submit.
  3. How long will my refund take to credit?
    If you return your item directly to a store:
    We'll process your refund immediately. If you have paid by credit or debit card, the money could appear in your account in 3-5 business days.
    If you return your item through an agent of Emax
    We'll process your refund as soon as the returned item arrives back and the refunds usually can take up to 5-6 business days.

Payment Method 

Refund Method 

Refund Time-frame

(After the return is received by Emax) 

Credit Card/ Debit Card 

Credit Card/ Debit Card 

3-5 business days

Cash on Delivery 

Payment to Bank Account 


5-6 business days

You can update the details of the bank account where you wish to receive the refund in the Your Account section when you are returning an item. 

You will need to update following information to enable us to process a refund to your account: 

  • The Bank Account Number
  • Account Holder's Name
  • Bank Branch
  • Bank Name

The name on your Emax account should match with the name of the bank account holder.