1. I bought a product from Emax and I found that it is not working properly? What next?
We will accept return of the item within 7 days of your purchase if the item is not working or is found defective. If the product is found to be defective after 7 days from date of purchase, visit our service center you may call customer care at 800-Emax(3629) you can visit any of our stores to return the product.
2. What is your return/cancellation policy?
To return an item you ordered: 1. Go to the Returns Support Centre and click Return items. 2. Find the order you want to return. Select the item(s) you want to return. 3. Select an option from the Reason for return menu, and then add any additional information in the Comments box. Click on Continue. 4. Select your preferred return shipping method. You can choose from Self-Return or Emax pick up (subject to availability based on your location). Click on Submit.
3. How long will my refund take to credit?
If you return your item directly to a store: We’ll process your refund immediately. If you have paid by credit or debit card, the money could appear in your account in 3-5 business days. If you return your item through an agent of Emax We’ll process your refund as soon as the returned item arrives back and the refunds usually can take up to 5-6 business days.
|Payment Method||Refund Method||Refund Time-frame (After the return is received by Emax)|
|Credit Card/ Debit Card||Credit Card/ Debit Card||3-5 business days|
|Cash on Delivery||Payment to Bank Account||5-6 business days|
You can update the details of the bank account where you wish to receive the refund in the Your Account section when you are returning an item
You will need to update following information to enable us to process a refund to your account:
- The Bank Account Number
- Account Holder's Name
- Bank Branch
- Bank Name
4. I posted my item for a refund/return. How to know the status?
We’ll sort out your request on an immediate basis. You can also track your request using the request number below (online portal link can be provided to check the status of refund)
5. Where do I go for service after my warranty expires?
You can visit our Smartcare Centre at any of our nearby stores.
6. What should I do if I have any concerns with the product during the warranty period?
You can visit any of our nearby stores and our staff would be more than happy to help you
7. How do I check if my product is still under warranty?
The invoice has details, however the specific details can be checked at any emax store near you.
8. What information do I need to provide to know my product is under warranty?
Invoice copy will be requiredEmax Services
Qn.1: What is Extended Warranty?
Ans: A prolonged warranty offered to the customer after the manufacturer’s warranty has ended. It is also known as service agreement, a service contract, or a maintenance agreement. Under this agreement products falling under EW will be repaired free of cost as long as the defect was caused due to faulty manufacturing of the product. If not repairable the customer is entitled to get a free replacement from the Extended Warranty team.
Qn.2: What is covered under Extended Warranty?
Ans: It covers everything that is covered by the manufacturer’s warranty on the primary product. The following are also covered by Extended Warranty, Free replacement if the product is uneconomic to repair. Free repairs for 1 or 2 extra years (as per contract purchased) It extends the manufacturer’s warranty by up to 2 extra years. In-home repairs on the major items.
Qn.3: What are the exclusions under Extended Warranty?
Ans: Extended Warranty covers all defects arising due to faulty manufacturing. However, damages arising due to improper handling are not covered by Extended Warranty Team. Please find below exclusions under the Extended Warranty terms and conditions.
- Cosmetic damage - Scratches and Rust
- Abuse or misuse
- Consumable items - Batteries & Lamps
- Power surge, Fluctuating voltage
- Insect infestation
- Accidental Damage
- Loss or theft
- Costs arising from incorrect installation, modification or maintenance.
- Breakdowns caused by computer virus or realignments to Products.
Qn. 4: What are the benefits to the customer under this Extended Warranty Program?
Ans:The customer need not worry about visiting the service center or product falling into wrong hands or hunting for spare parts. Moreover, all costs including repair and servicing costs are borne by the Extended Warranty team. The best part of the Extended Warranty program is that if the product is not repairable due to absence of spare parts etc., the EW team will offer the customer a replacement product entirely free of cost.
Qn.5: At which point in time can a customer make a claim for repairs under Extended Warranty.
Ans: The customer can claim for repairs under Extended Warranty as soon as the manufacturer’s warranty period has elapsed.
Qn.6: Is Extended Warranty transferable? If a customer who purchased extended warranty sells the device and the new owner submits a claim to the extended warranty team for repairs, will the extended warranty agreement still be honored.
Ans:Yes. As the agreement is product specific and not based on title or ownership of the product.
Qn.7: Is the premium paid for Extended Warranty refundable if there is no claim made within the claim period.
Ans: No. The extended warranty premium is not refundable.
Qn.8: What is the status of the Extended Warranty claim on a replaced product?
Ans: The replaced product is a brand new product and therefore all rules that apply to new products will be applicable. This means any defects therein will have to be dealt with by the manufacturer. Warranty and Returns